If something is not working, start with the guide that matches the problem. If you are still stuck, speak to your form tutor.
Before asking for help
- Restart the laptop if it is safe to do so.
- Check the relevant guide on this site.
- Write down the exact error message if one appears.
Tell your form tutor
- What you were trying to do.
- What happened instead.
- When the problem started.
- Whether it happens at school, at home or both.
- Your laptop name or asset label if there is one.
Important: students should speak to their form tutor first. Your form tutor can help decide whether IT support needs to be contacted.