Claremont School For students Claremont Student IT Help
S Student support site

Student Laptop & Tech Help

Find practical help for school laptops, passwords, ClassLink, OneDrive, apps, safety and common fixes.

Student help route Clearer than a staff ticket portal.
1
Try the matching guideUse the search or category links first.
2
Ask your form tutorShare what you tried and any error message.
3
IT can be contacted if neededYour tutor can help route the issue.

What do you need to do?

21 student guides across 8 help areas.

How to ask for IT help What students should do before asking for help, and what information to give their form tutor. Signing in for the first time How to sign in with your school account and what to check if the first sign-in does not work. What to do if you forgot your password What students should do when they cannot remember their school password. How to open ClassLink How to get to ClassLink and sign in with the correct school account. How to connect to school WiFi How school WiFi should work on a managed laptop and what to do if it does not connect. Where should I save my work? Simple guidance on choosing the right place to save school work. Laptop not charging or not turning on Quick checks for power, charging and blank-screen problems. No sound, microphone, or camera Checks for speaker, microphone and camera problems before asking for help.

Find a guide

Choose the area that matches what you are trying to do.

1 guide Start Here The essentials to get unstuck quickly. 3 guides Laptop Basics Daily use, charging, updates and looking after your laptop. 3 guides Accounts & Sign-In Passwords, first sign-in and school account safety. 4 guides ClassLink & Apps Opening ClassLink, finding apps and installing approved software. 3 guides Files & OneDrive Where to save work and how to recover files. 3 guides Troubleshooting Quick fixes for sound, power, display and connection problems. 3 guides Safety & Security Phishing, passwords and keeping your laptop safe. 1 guide Accessibility Tools that make reading, writing and screen use easier.

Quick reminders

A few habits prevent most laptop and account problems: keep your device charged, restart regularly, and save school work where it is backed up.

  • Charge your laptop before school
  • Restart when updates need to finish
  • Keep OneDrive signed in and running
  • Speak to your form tutor if you are stuck